Due to the hygienic nature of our products, we cannot accept physical returns or exchanges.
- In Store Purchases
- If you made an In-Store purchase at one of our Makeries, please contact the Makery directly, as they can assist you with a refund or exchange of your product. You can find the contact information for the Makery at which you purchased here.
- Please note, Buff City Soap is a franchise organization, and policies vary by location.
- If you made an In-Store purchase at one of our Makeries, please contact the Makery directly, as they can assist you with a refund or exchange of your product. You can find the contact information for the Makery at which you purchased here.
- Online Purchases
- Shipping Orders
- If you placed your order online (www.buffcitysoap.com), please inspect your order upon reception and contact us here within 30 days if the item is defective, damaged or if you receive the wrong item. We will do our best to assist in a resolution to your issue!
- Photos of the package and damaged product are required – Please be sure to include those when contacting our team for a faster resolution.
- If the package has been delivered to the correct address, but the package is stolen from the delivery location, Buff City Soap is not responsible for replacing or refunding this package.
- If you paid a shipping charge on your original order, shipping charges are not refundable.
- If you placed your order online (www.buffcitysoap.com), please inspect your order upon reception and contact us here within 30 days if the item is defective, damaged or if you receive the wrong item. We will do our best to assist in a resolution to your issue!
- Buy Online Pickup in Store Orders
- If you placed a Buy Online Pickup in Store order, please contact the Makery you are picking up the order from, for assistance with your order or to inquire about a refund or exchange.
- Contact information for the Makery you are picking up your order from is provided in your order status emails or can be found here.
- Please note, Buff City Soap is a franchise organization, and policies vary by location.
- If you placed a Buy Online Pickup in Store order, please contact the Makery you are picking up the order from, for assistance with your order or to inquire about a refund or exchange.
- Shipping Orders
- Incorrect Address Entry:
- Please ensure that you are double-checking that your shipping information (address, unit, zip code etc.) is correct before completing checkout – as no alterations can be made once an order is placed.
- Buff City Soap is not responsible for items delivered to an incorrect address due to guest or an autofill error, a refund or replacement will not be issued.